Call Center Management System

Smart-Tech provides its full offer for inbound and outbound call-center activities.

The system consists of:

– Agent and campaign configuration system
– Automatic / manual system for import and export of flows
– Outbound processing system with the following characteristics

– Offered services:

Clustering service and optimization strategies
Data analysis service
Interface service to customers, preparation of offers and collaboration in the compilation of  technical attachments
All-inclusive service with loading and management of operations
Complete customization of the processing

Web and Desktop Application Development

Our team has many years of experience in developing web and desktop applications. We offer the best solution at a lower price based on customer requirements using our experience. Smart-Tech is a company specializing in building customer-based systems, we are accustomed to work wisely under time pressure in complex projects that requires the involvement of a large number of people.

Application Maintenance and Support

With more than 10 years of experience in application maintenance and support our new team working now for Smart-Tech can provide an excellent application support and maintenance services. We provide IT support for such companies as Call Center, Insurance and Financial. Our services can be provided on a 24/7/365 basis. Our application support specialists speak English, Italian and Albanian.

Nearshoring

Finding an ideal team of developers can be really frustrating. With outsourcing as the best option, this has never been easier. Our nearshore IT services ensure you have time to focus on nurturing your business.
We have dedicated teams of experts with high-levels of technological skills and knowledge of business processes, to make your IT Transformation a complete success.
IT Outsourcing is the right solution for any company that is interested in becoming more efficient by reducing costs and use the best Technology.