SOLUTIONS FOR YOUR INSURANCE SYSTEM
We have 15 years of experience in developing systems for insurance companies that offer life, health or travel insurance services.
Our custom system allows logging up to 1,000 agents, making 10,000 phone calls, sending 600 emails with the necessary documentation per day, without any interruption in your work.
REALIZED PROJECTS
 CRM for the operational center in the field of tourism
The system manages all the assistance requests of a claims operations center of a leading insurance company.
Thirty operators offer 24/24 support to thousands of policyholders worldwide via phone, email or chat.
The system includes:
- Opening of the tickets with quick search of the insured in the company thanks to a cache that guarantees its operation even in the event of interruption of the other company systems.
- Localization of the insured by application or geolocation.
- Activation of a tracking system and communication with suppliers through an email system.
- Management of the passive billing cycle of non-insurance services.
- Two-way transfer to the system where the claims are registered.
- Phone bar integration.
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Agent portal: policy sales system for car dealers
An all-cloud software is proposed as an easy-to-use interface for the distribution of insurance products by car dealers.
Suitable for any outbound network sales project, it is able to fully manage the sales process and related financial flows between the company and the outbound network. The daily update process allows you to have constantly updated data and statistics.
The system includes:
- Vendor data and hierarchical structure.
- Autonomous commission engine with fees for product/warranty, activity, distribution structure and reports.
- Product data with documentation management system.
- Sale of insurance policies by logging in directly to the company’s interface.
- Exceptional ease of use and flexibility in defining the agent interface.
- Management of communications, bonuses through interactive graphics.
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 Travel assistance: a policy sales system for travel agencies
The software is an open portal to the public for the retailing of policies in the insurance sector, with coverage in case of cancellation, health insurance, and RC.
The site manages user registration, budgeting stage (using the company’s services), credit card payment, policy issuance and delivery to the customer.
The system is equipped with linking and promotion functions through marketing campaigns, a management page for product configuration, emission payment controls, a content editor and a system for sending marketing emails with templates.
The system includes:
- Online sale of insurance policies with variable warranty packages.
- Real-time generation of policies through direct connection to the company’s system interface.
- Payment by credit card.
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Portale Assistance: system for the distribution of policies from tourist agencies
Portal for the distribution of insurance policies in the tourism sector by tourist agencies.
The system allows communication between agency staff, policy creation and issuance. This includes open policy management with the inclusion of the insured, company-distributor reporting and communication tools, as well as credit card payment.
The system includes:
- Retrieving data via email or interactively from the interface, generating dynamic models based on policy type.
- Mixed authentication system.
- Maintaining the model and structure of the client interface.
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Come visit us at our office in:
Address
Abdyl Frasheri 7 Street, Hekla Center, Stair 1, 8th Floor
City
Tirana, Albania
Or contact us:
Phone
+355 4 562 8594
Email
info@smart-tech.al
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