IVR

Interactive voice response

Interactive Voice Response, or IVR, is a type of telephone system that interacts with most users through voice commands.

The benefits of an interactive IVR are primarily related to cost reduction. Callers can be directed to specific company lines or departments and given support without the company having to worry about hiring and paying a receptionist or phone operator.

Therefore, even paying tens of thousands of dollars for an IVR system costs less than repeatedly paying someone to do the same job year after year.

Additionally, systems today are becoming more intuitive and capable of directing callers to areas of interest without requiring descriptive responses from the caller.

CallMe’s IVR allows customers to speak freely and resolve issues as successfully as if they were talking to a real operator.

  • Increase positive customer feedback with simple and efficient self-service.
  • Reflect your brand identity by recording personalized audios that build trust.
  • Programmable IVR to perform complex services such as readings and payments.

 

 

What you get with CallMe IVR

 

Call routing

CallMe redirects callers to the right place at the right time, reducing handovers between operators, increasing first contact resolution and reducing average call time.

CallMe Dialog

Create intelligent, customer-like conversations that drive higher customer engagement, increase retention rates, and increase customer loyalty.

ANI’s Correspondences

Combine automatic number identification (ANI) with customer data to identify callers, anticipate their needs and proactively address their issues.