Interactive voice response
Interactive Voice Response, or IVR, is a type of telephone system that interacts with most users through voice commands.
The benefits of an interactive IVR are primarily related to cost reduction. Callers can be directed to specific company lines or departments and given support without the company having to worry about hiring and paying a receptionist or phone operator.
Therefore, even paying tens of thousands of dollars for an IVR system costs less than repeatedly paying someone to do the same job year after year.
Additionally, systems today are becoming more intuitive and capable of directing callers to areas of interest without requiring descriptive responses from the caller.
CallMe’s IVR allows customers to speak freely and resolve issues as successfully as if they were talking to a real operator.
- Increase positive customer feedback with simple and efficient self-service.
- Reflect your brand identity by recording personalized audios that build trust.
- Programmable IVR to perform complex services such as readings and payments.
What you get with CallMe IVR
Call routing |
CallMe Dialog |
ANI’s Correspondences |