PREDICTIVE DIALER

Choose the right predictive dialer for your sales team

Predictive Dialer is an automated outbound calling software that uses multiple algorithms to block unanswered numbers, voicemail, disconnected and missed calls to quickly connect sales representatives with customers.

One of the many ways of working that helps maximize the productivity of a sales team.

Predictive software uses various contact density measurement systems to predict when the next sales representative will be available to answer the call, so that only the necessary number of calls are made on the agent’s behalf.

 

  • A predictive dialer can reduce the time interval between calls to the operator to as little as 3 seconds.
  • Less downtime means more calls. And as a result, a greater potential to make more sales.
  • A predictive dialer will analyze each call and remove the negative results by transferring only real calls answered by real people. This, in turn, will drastically increase your coverage rates.

 

FUNCIONALITIES OF CALLMAKER

Administration – Performs: Upload of the Practices, Sorting, Splitting into Lists, Phone Line Configuration.
Common practices in one line – Push Operators / Predictive Operators.
Call Maker – Creates calls, Applies business rules, Considers contact density.
PBX – Recognizes answering machines, Background audio, Distributes calls to free operators.

 

 

Predictive dialer metrics

 

Agents available

To fully utilize the predictive dialer’s potential, you must have at least 4 people on the line. The optimal number of re-contacting is 10 or more.

Average conversation duration

This metric allows a predictive dialer to estimate how much time your agents spend on each call.

Feedback of unanswered calls

The predictive dialer automatically sets a feedback for all calls that are not sent to an agent for specific reasons.