MONITORING

Real-time monitoring

Telephonic monitors

Inbound call monitoring panels, display of the average call duration, agents on hold, SLAs.
IVR activity monitors that show the current call status in the system.
Predictive monitors for real-time display of data on Outbound line status, waiting calls, free operators and call start time.

Activity monitors

Agent monitoring, with a panel that displays data on the agent’s current activity, calls and study time.
Custom monitors with specifications according to the campaign or the client.
Real-time monitors.

Real time data collection

Status of agents

Direct real-time agent status detection using websocket technology and real-time contactability calculation.

Data on the phone call

Detection of the result of the call on the line, identification of invalid numbers and calculation of waiting time before the transfer to another operator.

Answering machine

Recognition of answering machines. Telephone answering machine confirmation system.