Maximum quality and reduction of start up time
Having the CallMe phone bar installed means being able to efficiently manage and distribute the flow of calls between the operators.
Normally, it is the Team Leader who configures the organization of the halls and operators, sets the rules and criteria for the distribution of calls and monitors the activities, statistics and system status at any time.
When communication channels are activated on the Internet, the phone bar turns into a multi-channel management program.
Operators can log in according to campaigns, request Vacation and manage various tasks that are assigned to them, all through the phone bar.
- SIP phone bar.
- Two channels per user for trabocco, predictive and inbound.
- Real-time monitoring.
- The workplace where the software is installed is fully integrated with a management system that responds to changes in the campaign or in the work methods.
- It allows secure login and logout of agents, transfers to another operator, recording of phone calls, proposes practices to work, records working time, has whisper functionality and remote assistance.
- It contains an integrated chrome browser, where practices can be loaded through our CRM or from other web systems. It also contains dedicated panels for operator training as well as monitoring panels that serve team leaders and supervisors.
Typical actions that an agent can perform using the CallMe phone bar
INBOUND |
OUTBOUND |
PREDICTIVE |
BACK OFFICE |
APPUNTAMENTO |
LISTA MANUALE |