CALLME BAR

Maximum quality and reduction of start up time

Having the CallMe phone bar installed means being able to efficiently manage and distribute the flow of calls between the operators.

Normally, it is the Team Leader who configures the organization of the halls and operators, sets the rules and criteria for the distribution of calls and monitors the activities, statistics and system status at any time.

When communication channels are activated on the Internet, the phone bar turns into a multi-channel management program.

Operators can log in according to campaigns, request Vacation and manage various tasks that are assigned to them, all through the phone bar.

  • SIP phone bar.
  • Two channels per user for trabocco, predictive and inbound.
  • Real-time monitoring.
  • The workplace where the software is installed is fully integrated with a management system that responds to changes in the campaign or in the work methods.
  • It allows secure login and logout of agents, transfers to another operator, recording of phone calls, proposes practices to work, records working time, has whisper functionality and remote assistance.
  • It contains an integrated chrome browser, where practices can be loaded through our CRM or from other web systems. It also contains dedicated panels for operator training as well as monitoring panels that serve team leaders and supervisors.

Typical actions that an agent can perform using the CallMe phone bar

 

INBOUND

Upon receiving the call, still unanswered, the operator sees in the telephone bar the information related to both the caller and the call itself, and by answering, a pop-up window opens with all the customer’s data.

OUTBOUND

As soon as the operator comes into contact with the customer, the corresponding page with the personal data of the customer is automatically opened, which has been selected based on the question or proposal that will be made to him. This makes it very easy for the agent to manage the customer.

PREDICTIVE

A predictive dialer will analyze every phone call and customer data and remove wrong and invalid numbers from the list thus transferring only calls from real numbers that have been made before by real people.

 

BACK OFFICE

Back office operators deal with executive tasks: transcription, data entry and processing, compliance control, activation of procedures, transfer of documentation to relevant offices, etc.

APPUNTAMENTO

The phone bar offers the possibility of setting appointments for re-contact. These meetings are passed by the agent who left the meeting or are visible to everyone, immediately when the date set to contact the client arrives.

LISTA MANUALE

The agent can choose to manage customers with more priority through a manual list, searching for customer data in the system and processing it, and contacting the customer directly from the telephone bar.