MANAGEMENT SYSTEM FOR CALL CENTERS
Everything you need for a call center.
Simple and modern interface, complex management of call results, uploading and downloading of data, preparation of reports and real-time monitoring.
We offer an open source call center system, which is unique and fully integrated on Asterisk, as well as full support for Inbound and Outbound call center activities and Predictive Systems, phone bar, IVR and CRM software.
MAIN FUNCTIONALITIES THAT WE OFFER
SIP phone barThe phone bar allows agents to log in securely, call transfers, call recording, proposes practices to work and records their working times, listening to calls in real time, whisper and remote assistance. The interface used for work is fully integrated with the data management system and is automatically updated with changes made at the level of campaigns or agent’s work methods. It contains a chrome browser that is integrated into the interface that the agent sees, where practices and customer data are displayed. It also displays monitoring panels or pages dedicated to supervisors or team leaders. The main functionalities of the phone bar are:
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Integrated CRMThe CRM system is easily customizable to meet customer needs and offers a documentation system and data import and export system. Furthermore, it is possible to easily apply best-time-to-call and predictive strategies, to build schemes according to customer feedback, and to monitor calls. Mass recording of calls is done through a portal that allows re-listening of calls to check the quality of the assistance provided. The main functionalities of the CRM system are:
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Real-time monitoringOur monitors show a complete overview of everything that happens, giving you the opportunity to always be up-to-date and make decisions based on the data you see to achieve your business objectives. It is possible to filter calls and incorrect numbers. It is also possible to calculate the waiting time on the line before the call, transferring to another operator and recognizing the answering machines.
The main functionalities of the monitoring panels are:
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Vocal recordingVocal recordings are automatically managed by a dedicated service. The portal enables replay of recordings, restricts access to unauthorized persons and records quality control interventions. Mass recording of calls is done through a portal that allows re-listening of calls to check the quality of assistance provided. The main functionalities of the vocal recording system are:
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OTHER PRODUCTS
Read more about the other products we offer:
Come visit us at our office in:
Address
Abdyl Frasheri 7 Street, Hekla Center, Stair 1, 8th Floor
City
Tirana, Albania
Or contact us:
Phone
+355 4 562 8594
Email
info@smart-tech.al
Click and write to us via Skype too