Real-time monitoring
Telephonic monitors
- Inbound call monitoring panels, display of the average call duration, agents on hold, SLAs.
- IVR activity monitors that show the current call status in the system.
- Predictive monitors for real-time display of data on Outbound line status, waiting calls, free operators and call start time.
Activity monitors
- Agent monitoring, with a panel that displays data on the agent’s current activity, calls and study time.
- Custom monitors with specifications according to the campaign or the client.
- Real-time monitors.
Real time data collection
Status of agents |
Data on the phone call |
Answering machine |